East Calder Medical Practice

IMPORTANT INFORMATION


TEXT REMINDERS
We are now sending appointment reminders by text message.  Please ensure your mobile number is up to date.  Please let reception staff know if you do not wish to receive reminders from the practice.

CHANGES TO APPOINTMENT BOOKING PROCESS
We have reduced the timescale for booking ahead to see a doctor.  Nurse appointments remain unchanged.
We were consistently losing around 30 appointments per week because patients booked then failed to keep the appointment.  An audit of these lost appointments revealed that more than ¾ of them had been booked more than 2 weeks in advance.  By reducing the number of wasted slots we are able to offer more routine appointments.
If a doctor asks you to return in 3-4 weeks you should contact us 2 weeks before you want to be seen.
Any patient who feels they have an urgent problem that cannot wait until the next routine appointment will be assessed by one of our highly trained and qualified Nurse Practitioners.

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