IMPORTANT PATIENT INFORMATION
For many years the Ratho practice has operated under a '2c' contract which means that the practice is directly managed by what is now the Edinburgh Health and Social Care Partnership. The practice has been served by a number of locum doctors during this time.
We are delighted to inform you that East Calder Medical Practice made a succesful bid to establish Ratho as a second practice in our Partnership and will be assuming responsibility on a date still to be agreed.
We would like to reassure patients that all of the existing doctors will still provide appointments at East Calder Medical Practice and will be joined by new doctors to manage the increased responsibility.
We will update you with further details as soon as these are available.
We are delighted to announce that Dr Elizabeth Strachan will be joining us as a Partner in the practice from 1st August 2017.
We will soon be sending appointment reminders by text message. Please ensure your mobile number is up to date. Please let reception staff know if you do not wish to receive reminders from the practice.
CHANGES TO APPOINTMENT BOOKING PROCESS
We are reducing the timescale for booking ahead to see a doctor. Nurse appointments will remain unchanged.
We are consistently losing around 30 appointments per week because patients book then fail to keep the appointment. An audit of these lost appointments reveals that more than ¾ of them have been booked more than 2 weeks in advance. By reducing the number of wasted slots we expect to be able to offer more routine appointments.
If a doctor asks you to return in 3-4 weeks you should contact us 2 weeks before you want to be seen.
Any patient who feels they have an urgent problem that cannot wait until the next routine appointment will be assessed by one of our highly trained and qualified Nurse Practitioners.