East Calder Medical Practice
Rights and Responsibilties
  • We will help you stay healthy.
  • We will care for you if you become ill.
  • You will be treated with dignity and respect, no matter what your race, sex, age, sexual orientation, faith, political beliefs or disability.
  • If you need an interpreter or a sign-language interpreter, or have other special communication needs, we will arrange help for you
  • That you treat healthcare staff politely and with respect. Violence towards NHS staff or other patients is completely unacceptable. Violence includes verbal abuse and threats as well as physical assaults.
  • That you will attend on time for appointments. If you are more than 7 minutes late for your appointment you will not be seen and be asked to make another appointment.
  • If you cannot keep your appointment, let us know as soon as possible so that we can offer your appointment to someone else. 
  • Make sure that we can contact you – if you change your address or phone number please let us know.
  • Only use emergency services in a real emergency.